See, I never expect a tip, and so work really hard to 'earn' a tip from some tables. And it does work both ways. If someone is absolutely vile to me, I won't really pay attention to them because they're being gross, they aren't going to tip me anyway, so I really don't care.
However, if someone is nice to me, especially if something goes wrong with their food and they let me know in a civil way I'll do everything I can to get it sorted and be nice back to them, partially to earn a tip but also because if someone is nice to me I'm more likely to be nice to them.
As I said in my first post, I've gotten to the point where I know who is going to tip me and who isn't, so the tables I know are going to tip me get extra attention and niceness, whereas the others just get bog standard service. Which is bad, but at the end of the day if there is money to be earned then I am going to cut my losses.
Something happened today that kind of annoyed me. I had a 50th birthday party (a small family affair of like, 8 people, mix of oldies, mums, dads and kids) and I was really good with them. There were balloons and attention for the birthday girl, balloon animals and 'fun' things added to drinks to make them more special for the kids and just generally good service, I thought anyway. And I got everybody round to sing happy birthday and stuff. Their bill came to almost £200 and they gave me a £2 tip, which was made even more annoying when the guy paying got a wad of cash out of his wallet and counted out the exact amount f the bill down to the penny, then handed me £2, thanking me for my service. Now, I don't HAVE to do all that, I could have done none of it, but it just annoys me when people give a really measly tip and act like they're giving you so much, it kind of makes me wish I hadn't bothered </3
And with regards to service charge I always remove it from my bills before I put them down (we only add them for tables of 12 or more) because I don't think it is right for us to set the amount you should tip, and also it eliminates a chance to make more than 10%. In fact, it is just a way of the company making the waitress push her guests to buy more stuff, because the higher the bill, the higher their tip. Which I don't agree with.