I think comparing Swarm to a product isn't quite right.
It's more like somewhere advertising their hotel is haunted. Not quite the same, but it's closer to that. The concept of it being an experience is relevant in peoples minds. Seeing the coaster as a "product" is removing it from the way it is perceived by the masses and the way it is illustrated in this marketing stunt.
I'm pretty sure there ARE similar marketing campaigns out there but I cannot think of one...
It's kinda like saying "our ride was SO hardcore, we pushed the boundaries a bit too far and had to draw it in a little". It's boasting about trying to genuinely make a terrifying experience.
Tony's (mothers boyfriend, cab driver, listens to the radio all day) regurgitation of what was on the radio (and whilst I hope Tony does not represent the masses I unfortunately think he does) was this... "They had to close a ride at Thorpe Park today because a test dummy lost a leg and now they're having to change it."
I think most people genuinely think that this is now the normal procedure to test a ride and, if anything, it's proof that it's safe in most people's eyes. "It wasn't safe, but we've fixed it!" Admitting to a fault shows honesty and people psychology soften to that. When someone admits they made a mistake, people talk kindly about them simply because they admitted it.
It comes back to my point of, if this is SUCH a good marketing campaign, why don't more parks do it?
That logic is faultier than the boiling water spurting kettle.
Firstly, it has been done within Merlin before. When they suggested that Thirteen could cause psychological trauma.
And with Oblivion, which still to this day, suggests you could die in the ride queue video.
You wouldn't expect anything like this from most of the worlds parks, only a few countries in Europe simply because of cultural reasons. You couldn't pull this off in the USA, for example.
But even past that, it works because it's shocking, because it's unusual... But shocking marketing campaigns are nothing new, they are just not common because they are risky and because they work if infrequent and unexpected.
There's also the point that Thorpe has a unique audience.
And because, it's not about it being a really good marketing campaign... It's just about it being a way to get people talking about Thorpe. How do you get people taking about Thorpe? Well, if it's obvious that it's advertising you switch a lot of people off already unless they are interested in the product to start with. Viral advertising and stuff like this works because you either don't know that you're talking about the product, but your raising interest in elements about it, or in this case people don't realise Thorpe WANT them to be discussing this. It makes it interesting. Thorpe is the kind of product where almost any publicity is good publicity.
And, as a WTF last point, there's also the idea that this could be normalising the idea of ride failures. As horrible as that sounds, normalising a shocking concept that potentially damages any theme park a couple of times a year is a pretty interesting idea. Every time a guest watches a ride testing, maybe with this marketing campaign in mind they will think "wow, they really do a lot to avoid accidents with people look how much they test the rides they must be safe". Not literally, but... Ya know what I mean.
Yeah, I'm actually in contact with Merlin on personal terms, and the thing I don't understand is the fact people label MERLIN as the promoter of such material as this, when in fact it's down to each individual park and their marketing team, that's it, Merlin don't just have one PR Member, they have a team at EACH attraction.
Yeah, this. I'm pretty sure there are separate marketing teams who work on site at each attraction. It's evident from being an observer this is the case.