The safety and wellbeing of our guests and staff is our priority and we will take all necessary precautions to ensure their continued welfare. As with many businesses, we are actively monitoring the situation with regards the outbreak of Covid-19 coronavirus and are in regular contact with Public Health England. The advice from the health authorities has not changed, so our business is operating as normal and standard terms and conditions on bookings continue to apply.
If you are planning on visiting Alton Towers Resort from an area that has been directly affected by the coronavirus OR you are showing symptoms similar to those associated with the virus (for example: fever, cough, breathlessness), we please politely ask that you do not visit Alton Towers Resort and instead follow current government guidance found at
https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response. Please then contact Alton Towers Resort, or your travel agent, regarding your booking.
For further information, please refer and adhere to the advice given by your local health authority
https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public.
During your visit, we wish to reassure you that Alton Towers Resort is taking all possible steps to minimise the risk of contagion, including the implementation of enhanced cleaning regimes throughout Alton Towers Resort. Rest assured, we will continue to act quickly should we be required to do so and will take all necessary precautions to protect the welfare of our guests and staff.
We ask all our guests to observe high standards of personal hygiene whilst visiting Alton Towers Resort. There are simple things you can do to help prevent the spread of the virus, including:
- Covering your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- Putting used tissues in the bin immediately
- Washing your hands with soap and hot water regularly, and using hand sanitiser gel
- Trying to avoid close contact with people who are unwell
- Avoiding touching your eyes, nose or mouth if your hands are not clean.
Throughout Alton Towers Resort, we have placed additional hand sanitisers in convenient locations for guests, and we politely ask that you use them regularly.
If you do feel unwell during your visit, please contact a member of staff immediately – maintaining a safe distance of two metres where possible.
Thank you for your cooperation and understanding.
the terms and conditions stated that they had to be used with the pass with which they were issued, (although we all know they don’t police this) and they haven’t issued them for years... HOWEVER there are reports of them accepting them as if they were £15 STF and letting you buy a ticket for £15 instead... Just a heads up.
