That's one case where I think they have a point, if the policy hasn't changed why was he allowed on whereas now he's not? I guess as a disabled person myself I feel more strongly here.Do feel sorry for Merlin/Alton when they have to do with ****wittery like this too ; https://www.hulldailymail.co.uk/news/hull-east-yorkshire-news/alton-towers-ruined-sons-700-1718057
(to save you the click, some guff about someone who was not safe to ride the roller coaster being denied riding the roller coaster)
Very upsetting that they can't assist people while evacuating roller coasters. I was always under the impression that wheelchair users could ride if they had two legs (functioning or not). What next, blind people can't ride as they can't safely evacuate?