It just feels like the place is run with no proper communications between departments, teams, or between people like Amanda who doesnt even know half of what's going on and objects when she finds out.
Contrast that to a recent interview on YouTube with a well-known coaster content creator, where a senior figure from Alton Towers says that she walked the park as a guest, stood in the main queues for rides, and rode each ride, seeing it from a guest perspective, Amanda opens the park, resides in the Arena, and isn't seen on park checking anything in terms of standards from one month to another. Its such a shame because it was once a great park and could be again with proper direction.
They need to find some way of bringing life pack to the park, and getting extra revenue at the same time. A starting point would be setting up a small breakfast offering on the Trauma Towers area. I'm talking sausage/bacon/fried egg butties, easy, fast and viable. It only has to open for the first couple of hours too, so wouldn't cost a fortune to run. The amount of people who go to Maccys or spoons because there is no other option is evidence demand is there, so why just sit back and watch that money be spent elsewhere? If it works, offer more of a menu at WB beans and open it longer, even before the park opens.
Also, a two-level cafe/bar could be built on the Mouse site, maybe called the Roller coaster tribute cafe, with pictures of all the coasters that have ever operated and a small bit of history about each ride. To bring some colour back to the area, it could be styled around the former Roller Coaster Station, maybe using the old light up sign if they still have it, and a mouse car outside for photo opportunities. It only needs to sell smaller options nothing too fancy, but indoor seating would sell itself a lot of days, and I'm sure most coaster buffs would want a pint and a look at the internal decor.
A longer term project would be the demolition of the dome, make the area safe of public access, and install a massive food court in the area. Again it's under cover, and in a prime location. Several quick service options available, a couple of curries, Jacket potatoes, wraps and filled Yorkshire puddings, again can be prepared in bulk and served throughout the day, and massively increasing the food range on offer across the park.