Re: Alton Towers shorten opening hours of certain attraction
^No he has!
Brookes said:
So say this proposal actually goes ahead and these rides are on reduced operating hours, when will the average person find out Air isn't open until 11? I'd say it's pretty darn likely it'll be at about 5 past 10 when they run to Air excited to ride and get to the entrance to see: "This ride isn't open until 11 o'clock".
It'll be more like 10:15 due to the fact the Skyride will be shut
Then they arrive and go on Rita/Nemesis instead. They have the general faff until 11:00. It really isn't breaking people's legs and ripping off their eyelids.
Brookes said:
In my opinion it's all about compromise. Yes they may need to reduce their overhead costs but their proposal of closing the SkyRide was just ludicrous in the health and safety mad world we now live in.
I still don't understand why??? The Skyride could catch fire tomorrow and be out of action for an entire season. Does the park then shut down because "we live in a health and safety mad world"? The park does not have to provide the Skyride for any reason at all.
Brookes said:
Reduced opening times of the whole park is ok if you actually give people enough time to get there and enjoy their day.
Which on off-peak days everyone would have. Empty park, no queues and more riding than on a full peak day. It would have only mattered to people who like to grab an extra 20 or 30 goes on Nemesis in the last hour. Again, the vocal complainers who pay the least.
Brookes said:
Their latest try - the one this topic is about - is problematic for me for one reason; they've blatantly picked rides with highest running cost despite the inconvenience to people. I know furie you say that we should just put by this inconvenience but it's unnecessary.
It isn't though. Reduced operations or the park closes. A small inconvenience now to ensure the future of the park.
Brookes said:
I'm sure people would have less of a problem if just one area of the park wasn't open until 11, then as someone put on the page before you wouldn't have to trawl from Forbidden Valley to Dark Forest then to X-Sector before being able to ride Air. But they've gone for the biggest reduction they can without thinking about their customers at all. I'm sure you'll agree, being someone who visits a lot like myself, the busiest ride at 10 o'clock is either Air or Thirteen, of which neither will now be open at that time.
That's a good idea though, having an area down until later. That's the compromise we want
I still don't think there's enough of a problem in just the odd rides (especially considering that The Rapids and Flume have been running on 11:00 opening for years) having late opening. It's not like you're going to stand around for ten minutes after queueing for Rita thinking "shall we wait until 11:00 or go home, it's a full 10 minutes and nobody ever wants a cup of coffee or the toilet or anything between rides".
Brookes said:
Honestly, I wouldn't be surprised if this is u-turned just like the other things have been after enough people have complained on Facebook. Is it good for the park though? No. They should stick by their decisions, but these decisions should be made with the customer and the future of the park in mind, not just the latter.
It has to be the latter though. A company in a dire situation has to look towards how they can get through until tomorrow. I agree they shouldn't back down, and they shouldn't have backed down at any point prior to this. They need to work incredibly hard in the coming months and off season to ensure that the customers are given something. Preferably next year we'll see them working harder on better pricing and customer satisfaction.
I do agree with everything you say about the general "problem" and I agree with Hyde too that you shouldn't be trying to get yourself out of a fix now that you led yourself into through mismanagement, mis-marketing and greed. If those are the reasons for reduced gate figures (I'd like to get a feel for how FL, LWV and PBB are fairing at the moment for comparison).
It's just that simply something has to be done, and whatever they do is going to upset somebody. At some point they have to bite the bullet and piss people off. They don't want to, but have to.
Of course, if they'd ever accepted me onto their customer council none of this would ever have happened